Technical Support Representative
New
India, US work hoursFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- MS OfficeTroubleshootingTechnical supportCRM
Requirements
- At least 1 year proven experience as a Technical Support Representative
- Excellent English communication skills, both written and verbal
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
- USB Headset with Noise Cancellation feature
- Working Webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps wired connection
- Backup Internet Service Speed: at least 10 Mbps
Responsibilities
- Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)
- Provide tech support via phone, email, and chat
- Help provide, update, and regularly send out invoices
- Guide customers through the initial stages of interaction with the platform/product
- Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
- Document customer interactions in the CRM and keep records up to date.
- Use the client's ticket system to track service requests and customer feedback.
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