Technical Services Representative Level I
G
GeneaProperty Technology
Remote, India, PST schedule: Saturday 10:00 AM – 8:00 PM, Sunday 6:00 AM – 4:00 PMPart-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-3 years
- Required Skills
- Microsoft OfficeTroubleshootingTechnical supportCRMZendesk
Requirements
- 1-3 years previous technical support experience
- Basic knowledge of IPv4 networks, VLAN, remote connection tools
- Experience learning and helping others to use software/web-based applications
- Ability to work in a collaborative team environment
- Flexible work schedule that may include early, late or night shift, weekends and holidays
- Experience using Microsoft Office products (Outlook, Word, Excel)
- Experience using Zendesk or other case management systems
- Ability to accurately document detailed after-hours activity and any customer incidents, including resolution
- Ability to communicate and interact effectively with all levels of the internal team and customers
Responsibilities
- Provide telephone, chat and email support to customers and tenants for troubleshooting requests & incidents
- Use Zendesk to log all requests & incidents including detailed information for every incident
- Utilize the CRM to track physical assets
- Assist with the configuration and setup of equipment in support of Genea deployments
- Escalate incidents to appropriate level
- Perform other related duties as assigned by management
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