Service Coordinator
New
Algeria, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Finland, France, Germany, Ghana, Greece, Guatemala, Haiti, Honduras, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Kuwait, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Uganda, Ukraine, United Kingdom, United States, Venezuela, Vietnam, Zambia, ZimbabweFull-TimeEntry
SalaryAt least 4 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- At least 6 months of Customer Service Experience
- Required Skills
- Customer serviceTechnical support
Requirements
- Strong written and verbal communication skills.
- Exceptional interpersonal and rapport-building skills.
- At least 6 months of Customer Service experience.
- Experience with Managed Service Providers (MSPs) highly desirable.
- Computer with 8GB RAM and Windows 11 or macOS 12+.
- Stable internet connection with 5 Mbps speeds.
- Headset with noise-cancellation.
- Smartphone with Microsoft Authenticator.
- HD webcam.
- Excellent command of the English language.
- Ability to pass behavioral and cognitive assessments.
Responsibilities
- Answer incoming calls and coordinate support tickets.
- Triage tickets by ensuring accurate data entry.
- Ensure adherence to Standard Operating Procedures.
- Coordinate dispatch of onsite resources.
- Follow procurement process for service equipment.
- Audit and close completed tickets.
- Use ConnectWise to manage and edit service tickets.
- Identify trends and gaps in ticket handling.
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