SWK Technologies

👥 51-100💰 $1,000,000 over 10 years agoCustomer ServiceConsultingInformation TechnologySoftware💼 Private Company
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SWK Technologies empowers businesses through seamless technology integration. We specialize in delivering customized ERP, EDI, and WMS software solutions, along with managed network services, to help companies overcome IT infrastructure and workflow challenges. Our deep understanding of client business processes allows us to create solutions that fit their unique needs, not the other way around. We leverage a robust tech stack including Acumatica, Sage X3, Sage 100, and Sage 500 ERP, alongside technologies like Apache, ASP.NET, IIS, and Cloudflare. Our team combines technical expertise with a client-centric approach, fostering a collaborative and supportive work environment. SWK Technologies has a proven track record of success, evidenced by our numerous acquisitions and recognition as a Sage Partner Platinum Club 2023 Winner and an Acumatica 2024 Partner of the Year. We are a mid-sized company (51-100 employees) with a strong history in the IT consulting and software integration industry, consistently exceeding client expectations. We offer remote work opportunities across several US locations and are committed to continuous growth and innovation. Our engineering culture prioritizes collaboration, problem-solving, and a commitment to delivering high-quality solutions. We value continuous learning and professional development, creating an environment where our team members can thrive. Our commitment to our employees includes a comprehensive benefits package, competitive salaries, and a focus on work-life balance. SWK Technologies is actively seeking talented individuals to join our growing team. We offer a challenging and rewarding work environment where you can make a real difference in the success of our clients. Learn more about our open positions and apply today!

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🔥 On-Site Support Technician
Posted about 1 month ago

📍 New Jersey, United States

💸 40000.0 - 50000.0 USD per year

🔍 Technological solutions and support

  • Previous experience in IT, specifically Tier 2 help desk.
  • Previous call center experience required.
  • Managed service provider experience preferred.
  • Ability to build rapport with clients.
  • Strong troubleshooting and critical thinking skills.
  • Positive and professional demeanor.
  • Provide technical assistance with computer hardware and software issues.
  • Deliver on-site support as needed.
  • Resolve client challenges remotely via phone, chat, or email.
  • Track customer issues and resolutions in the ticketing system.
  • Update and maintain client information or documentation in systems.

Microsoft ExcelDocumentationTroubleshootingClient relationship managementTechnical supportCustomer support

Posted about 1 month ago
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