Service Coordinator
New
S
SWK TechnologiesManaged IT Services
United StatesFull-Time
Salary18 - 28 USD per hour
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Job Details
- Required Skills
- Customer service
Requirements
- Experience in a service coordination, customer service, or related role
- Experience within an MSP or IT services environment
- Strong organizational and multitasking abilities
- Excellent communication skills
- Familiarity with ticketing systems
- Familiarity with CRM software
- Ability to prioritize tasks
- Customer-focused approach
Responsibilities
- Act as a liaison between clients, technicians, and management
- Coordinate service tickets
- Determine type of service to be performed
- Schedule tickets according to urgency
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