People Operations Specialist
USFull-TimeMiddle
Salary85,000 - 102,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisJiraProcess improvement
Requirements
- 5+ years of experience in People Operations, HR Operations, HR shared services, or HR systems support.
- Strong hands-on experience with Workday HCM, including transactions, workflows, and data validation.
- Proven experience supporting employee lifecycle processes in a fast-paced HR environment.
- Familiarity with HR compliance, audits, and operational reporting.
- Strong attention to detail, analytical thinking, and problem-solving skills.
- Ability to handle sensitive and confidential information with discretion and professionalism.
- Customer-service mindset with a strong focus on employee experience and responsiveness.
- Experience with U.S. onboarding processes, including employment eligibility verification (I-9).
- Exposure to immigration coordination processes is a plus.
- Experience with HR ticketing systems (e.g., Jira) and HR knowledge platforms or AI-enabled tools is preferred.
Responsibilities
- Manage Tier 1 and Tier 2 HR operations inquiries, ensuring timely resolution or appropriate escalation of employee and manager requests.
- Support end-to-end employee lifecycle processes, including onboarding, offboarding, job changes, terminations, and related documentation.
- Execute HR transactions with accuracy in HR systems (including Workday), ensuring compliance with established processes and policies.
- Collaborate with cross-functional teams such as Payroll, IT, Legal, and Talent Acquisition to resolve operational issues and maintain service continuity.
- Contribute to HR process improvements by identifying inefficiencies, supporting automation efforts, and enhancing workflows.
- Maintain and update HR knowledge content, job aids, and self-service resources to improve employee experience.
- Support audits, compliance activities, and recurring HR programs such as performance cycles and policy rollouts.
- Assist in onboarding coordination for U.S.-based employees, ensuring a smooth and compliant start experience (including I-9 requirements).
- Support immigration tracking, documentation, and coordination in partnership with internal stakeholders and external counsel.
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