Director, Payments Operations
New
Fully remote within the Continental United States (with occasional in-office presence if based near Denver)Full-TimeDirector
Salary125,000 - 135,000 USD per year
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Job Details
- Experience
- 5+ years of experience in banking, payments, financial services, escrow, or transaction operations; 3+ years of people management experience
- Required Skills
- People ManagementComplianceRisk ManagementStakeholder managementNetSuite
Requirements
- Bachelor’s degree in finance, accounting, economics, operations, or equivalent professional experience.
- FINRA Series 99 Operations Professional license required.
- 5+ years of experience in banking, payments, financial services, escrow, or transaction operations.
- 3+ years of people management experience, ideally including leadership of managers and multi-team structures.
- Strong expertise in payment processing, reconciliations, exception management, and operational risk controls.
- Proven ability to manage complex payment workflows and resolve issues under tight deadlines.
- Experience working with banking partners and managing escalations tied to payment cutoffs.
- Working knowledge of foreign exchange (FX) processes and multi-currency payment operations.
- Advanced proficiency in Microsoft Office and familiarity with enterprise systems (e.g., ERP/CRM platforms such as NetSuite).
- Strong leadership, communication, and stakeholder management skills.
Responsibilities
- Own and lead the end-to-end payments operations function, ensuring accurate, timely, and compliant execution.
- Lead, coach, and develop the Payments leadership team, including Payments Managers and the Manager of Payments Compliance.
- Establish and maintain robust operational controls covering payment validation, fraud prevention, documentation retention, and exception management.
- Oversee reconciliation governance, ensuring breaks are analyzed, resolved promptly, and supported by complete audit documentation.
- Partner closely with internal stakeholders to resolve issues and drive continuous improvement.
- Provide oversight of FX-related operations, ensuring accurate instruction, execution readiness, and system configuration.
- Deliver regular reporting and insights to senior leadership on operational performance, trends, and root-cause analysis.
- Maintain and continuously improve SOPs, training materials, and operational documentation standards.
- Ensure strong performance management practices across the team.
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