Director, Payments Operations
New
S
SRS AcquiomFinancial Services
This position is fully remote within the Continental United States.Full-TimeDirector
Salary125,000 - 135,000 USD per year
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Job Details
- Experience
- 5+ years of banking, financial services, payments, escrow, or transaction operations experience; 3+ years of people management experience
- Required Skills
- People ManagementComplianceStakeholder managementNetSuite
Requirements
- Bachelor’s degree in finance, accounting, economics, or operations (or commensurate work experience).
- FINRA-licensed Series 99 Operations Professional.
- 5+ years of banking, financial services, payments, escrow, or transaction operations experience.
- 3+ years of people management experience (managing managers preferred).
- Expertise in payment operations, reconciliations, and exception management.
- Strong analytical, problem-solving, and decision-making skills.
- Experience partnering with bank operations to manage escalations and cutoffs.
- Working knowledge of foreign exchange processes.
- Advanced proficiency with Microsoft Office Suite.
- Experience with sophisticated CRM/ERP systems (e.g., NetSuite).
Responsibilities
- Owns daily execution and oversight of shareholder and closing-day payment operations.
- Leads and develops the Payments leadership team through coaching and goal setting.
- Establishes and monitors operational controls for payment validation and documentation retention.
- Oversees exception management for returned, delayed, or failed payments.
- Ensures payment file quality to reduce transaction failures.
- Provides support for Foreign Exchange (FX) execution and operational readiness.
- Owns reconciliation governance and ensures auditability of supporting evidence.
- Partners cross-functionally to drive continuous improvement and technology adoption.
- Maintains and enforces standard operating procedures and training materials.
- Produces and delivers statistical reporting to senior leadership.
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