Director Audit Operations (Client Services CCV)
New
Based in United StatesFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in healthcare auditing, claims, or healthcare billing; 5+ years of people management experience
- Required Skills
- Microsoft AccessPeople ManagementMicrosoft ExcelAccount ManagementBudgeting
Requirements
- Bachelor’s degree preferred
- 5+ years of experience in healthcare auditing, claims, or healthcare billing
- 5+ years of people management experience, preferably leading large teams
- Prior client-facing experience in account management, audit, or sales environments
- Strong ability to analyze metrics and drive operational performance improvements
- Experience in budgeting, forecasting, and resource planning
- Proficiency in Microsoft Excel, Access, and claims or audit database systems
- Strong communication and stakeholder management skills
- Demonstrated leadership and ability to influence across functions and business units
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Strong understanding of industry standards and regulatory compliance requirements
Responsibilities
- Lead end-to-end audit service delivery, ensuring quality, timeliness, and alignment with client expectations
- Define and manage key operational metrics to monitor quality, productivity, and customer experience
- Oversee audit productivity, ensuring progress against targets and effective coordination across support functions
- Drive cost efficiency while maintaining compliance with contractual obligations and internal policies
- Act as senior escalation point for client issues, resolving conflicts and ensuring complete issue closure
- Support account growth by identifying additional audit opportunities and leveraging internal tools and data
- Ensure compliance with HIPAA and other regulatory requirements, safeguarding sensitive client data
- Partner with sales and account teams on renewals, RFPs, and contract negotiations
- Manage staffing plans, workload distribution, and resource alignment across audit teams
- Lead people management activities including performance reviews, coaching, and employee development
View Full Description & ApplyYou'll be redirected to the employer's site
