Senior Customer Success Manager
New
N
NintexProcess Intelligence
Remote, GermanyFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5-8 years of experience in Customer Success, Account Management, or related customer-facing roles
- Required Skills
- Data AnalysisSalesforceAccount ManagementRelationship managementCustomer SuccessSaaS
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 5-8 years of experience in Customer Success, Account Management, or related customer-facing roles
- Background in SaaS or technology environments
- Proficiency with Salesforce
- Experience with a Customer Success Management platform (preferred)
Responsibilities
- Co-create success plans aligned with customer goals and lifecycle maturity.
- Deliver telemetry-driven insights on adoption, usage, and whitespace.
- Lead onboarding, training, and early adoption for complex customers.
- Build trusted relationships with operational leaders and executive stakeholders.
- Track usage and health to identify business outcomes, ROI, and risks.
- Support renewal motions with data-driven insights and risk mitigation plans.
- Identify expansion opportunities and drive growth within accounts.
- Mentor other CSMs on best practices and executive-level conversations.
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