- Co-create success plans aligned with customer goals and lifecycle maturity.
- Deliver telemetry-driven insights on adoption, usage, and whitespace.
- Lead onboarding, training, and early adoption for complex customers.
- Build trusted relationships with operational leaders and executive stakeholders.
- Track usage and health to identify business outcomes, ROI, and risks.
- Support renewal motions with data-driven insights and risk mitigation plans.
- Identify expansion opportunities and drive growth within accounts.
- Mentor other CSMs on best practices and executive-level conversations.
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