Vice President, Client Success
New
REMOTEFull-TimeVp
Salary not disclosed
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Job Details
- Experience
- 7-10 years
- Required Skills
- Business DevelopmentData AnalysisSalesforceAccount ManagementCRM
Requirements
- Bachelor’s Degree in Business, Sales/Marketing or related field.
- 7-10 years of demonstrated account management experience in the healthcare technology industry.
- Experience engaging hospital revenue cycle management.
- Experience with claims billing and IT/EDI systems.
- Proficiency with CRM software, specifically Salesforce.com.
- Strong computer proficiency including MS Office (Word, Excel, Outlook).
- Strong analytical and problem-solving skills.
- Excellent written and oral communication skills.
- Ability to travel up to 30% of the time.
Responsibilities
- Oversee all Client Success activities for designated clients within the assigned Region.
- Manage 4-5 directors of Client Success, providing mentorship and team leadership.
- Cultivate long-term executive-level client relationships.
- Conduct Client Business Reviews and performance progress meetings.
- Identify and pursue cross-sell opportunities to increase market share.
- Manage KPI metrics including NPS scoring and client retention.
- Collaborate with internal operations and sales teams to resolve issues and develop strategies.
- Ensure timely delivery of monthly/quarterly reporting packages.
- Participate in the full client lifecycle from sales to implementation and go-lives.
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