Travel Operations Manager
New
F
Fresh PrintsLuxury Travel
India & PH (Remote)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years in luxury travel, hospitality, or high-touch service operations
- Required Skills
- Operations ManagementAsana
Requirements
- 4+ years in luxury travel, hospitality, or high-touch service operations
- 2+ years in a leadership or management role
- Strong GDS proficiency (Sabre preferred)
- Data-driven approach to performance and metrics
- Excellent written and verbal communication
- Ability to remain calm under pressure
Responsibilities
- Manage 3–4 Team Leads across all concierge functions.
- Provide daily coaching, feedback, and support to develop their leadership.
- Direct all client-facing operations during your shift with real-time decision-making.
- Ensure 95%+ SLA adherence and 98%+ data accuracy.
- Personally handle VIP clients and high-complexity situations.
- Submit at least two documented process improvements per month.
- Collaborate with Product and Operations to implement new systems.
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