Operations Manager
New
IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Data AnalysisOperations ManagementCoachingCRM
Requirements
- 3+ years of experience in Operations Management or a similar leadership role
- Proven experience managing online or remote agent-based teams
- Hands-on track record in hiring, training, performance management, and exits
- Strong data-driven mindset with ability to interpret KPIs and dashboards
- Familiarity with CRMs, operational tools, and automation systems
- Excellent communication skills in English (written and spoken)
- Strong ownership mentality and ability to make tough performance decisions
Responsibilities
- Hire, train, coach, promote, demote, and offboard agents based on performance
- Manage day-to-day operations and ensure optimal team productivity
- Lead and develop a team of remote/online agents
- Conduct regular training sessions, coaching, and performance reviews
- Handle escalations and resolve operational issues efficiently
- Collaborate with internal teams to improve processes and systems
- Use data, dashboards, and performance metrics to drive decisions and improvements
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