- Manage patient invoicing, cash-pay billing cycles, and payment reconciliation.
- Liaise with care operations and finance teams on outstanding billing matters.
- Maintain patient records and intake forms in full HIPAA compliance.
- Coordinate document requests such as lab results and medical history.
- Serve as first point of contact for inbound patient queries.
- Triage clinical questions to the appropriate clinician or care team.
- Support scheduling, vendor coordination, and administrative workflows.
- Develop and maintain SOPs for recurring operational tasks.
Operations ManagementMicrosoft OfficeGoogle Workspace