French Speaking Customer Service Agent
New
M
Mercier Consultancy GroupCustomer Service
Greece. Athens, Attica, Greece. France. Marseille, Provence-Alpes-Côte d'Azur, France. Montpellier, Occitanie, France. Saint-Étienne, Auvergne-Rhône-Alpes, FranceFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- French, English
- Required Skills
- Problem SolvingCustomer serviceInterpersonal skillsCRM
Requirements
- Fluency in French (both written and spoken)
- Proficiency in English is a plus
- Experience in customer service
- Strong communication and interpersonal skills
- Ability to handle challenging situations calmly and efficiently
- Proficiency in using CRM systems and standard office software
- Self-motivated and capable of working independently in a remote environment
- Willingness to relocate to Greece
Responsibilities
- Assist French-speaking customers through phone, email, and chat by addressing their inquiries and providing information about products and services.
- Resolve customer complaints and issues promptly, aiming to maintain high customer satisfaction.
- Document customer interactions accurately in the CRM system for efficient tracking and follow-up.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Contribute to continuous improvement processes within the customer service department.
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