Flemish Speaking Customer Agent
New
M
Mercier Consultancy GroupEnergy Utilities
Work remotely from GreeceFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Flemish
- Required Skills
- Problem SolvingCustomer support
Requirements
- Fluency in Flemish (written and spoken)
- Previous experience in customer service, preferably in the energy or utilities sector
- Excellent communication skills with a strong customer-oriented approach
- Able to work independently in a remote setting
- Proficient in using CRM software, digital communication platforms, and other relevant technology
- Reliable internet connection and a suitable remote workspace
- Strong problem-solving skills and ability to manage multiple tasks
Responsibilities
- Provide professional customer support in Flemish via phone, email, and chat from a remote location.
- Assist customers with account management, billing questions, service requests, and other energy-related inquiries.
- Effectively resolve customer complaints and issues to achieve high satisfaction levels.
- Maintain accurate and up-to-date records of all customer interactions in CRM systems.
- Collaborate with various internal teams to improve customer service processes.
- Stay informed about Eneco’s products, services, and industry trends.
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