Dutch Speaking Customer Agent
New
M
Mercier Consultancy GroupEnergy Utilities
Athens, Attica, Greece. Greece. Patras, Western Greece, Greece. Heraklion, Crete, Greece. Thessaloniki, Central Macedonia, Greece. Larissa, Thessalia, GreeceFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Dutch
- Required Skills
- Problem SolvingCustomer service
Requirements
- Fluency in Dutch (spoken and written)
- Previous experience in customer service, preferably in the energy sector or utilities
- Strong communication and problem-solving skills
- Customer-focused mindset
- Self-motivated and able to work independently
- Proficient in using CRM software, digital communication tools, and computer applications
- Reliable internet connection
- Suitable remote workspace
- Ability to manage time effectively and multitask
Responsibilities
- Provide high-quality customer support in Dutch through phone, email, and chat, working remotely.
- Assist customers with account management, billing inquiries, service requests, and technical support.
- Resolve customer complaints and issues promptly and professionally.
- Maintain detailed and accurate records of customer interactions within CRM systems.
- Collaborate with internal teams to improve customer satisfaction and service processes.
- Stay informed on Eneco’s services, energy market trends, and company policies.
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