Dutch Speaking Customer Agent
New
M
Mercier Consultancy GroupEnergy Utilities
Greece. Athens, Attica, Greece. Thessaloniki, Central Macedonia, Greece. Patras, Western Greece, Greece. Larissa, Thessalia, Greece. Heraklion, Crete, GreeceFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Dutch
- Required Skills
- Problem SolvingCustomer serviceAccount ManagementTechnical support
Requirements
- Fluency in Dutch (spoken and written)
- Proficiency in English is a plus
- Previous experience in customer service, preferably in the energy or utilities sector
- Strong communication and problem-solving skills with a customer-oriented approach
- Self-motivated with the ability to work independently in a remote setting
- Proficient in CRM software and various digital communication tools
- Reliable internet connection and a suitable remote workspace
- Ability to manage time effectively and multitask in a fast-paced environment
Responsibilities
- Provide excellent customer support in Dutch through phone, email, and chat channels while working remotely.
- Assist customers with account management, billing inquiries, service requests, and technical support.
- Efficiently resolve customer complaints and issues with professionalism and empathy.
- Keep accurate records of customer interactions using CRM systems.
- Collaborate with internal teams to enhance customer satisfaction and streamline service delivery.
- Stay updated on Luminus’ products, services, and relevant industry trends.
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