Contact Center Specialist
P
Peak Credit Union Credit Union
Remote role open to candidates residing in Washington (WA) or Oregon (OR)., PSTFull-TimeEntry
Salary$17.00 - $25.50
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Job Details
- Experience
- Minimum six (6) months experience in a sales or customer service environment.
- Required Skills
- Customer serviceTechnical support
Requirements
- Minimum 6 months experience in a sales or customer service environment.
- Proficiency in managing difficult customer interactions.
- Excellent communication and active listening skills.
- Ability to cross-sell products and services.
- Ability to manage work under pressure and meet deadlines.
- In-depth knowledge of credit union products and services.
- Familiarity with Symitar system.
- Experience in a Contact Center or financial institution preferred.
Responsibilities
- Greet and welcome members in a professional manner via phone.
- Gather and process member transactions including withdrawals and loan payments.
- Answer inquiries regarding statements, share withdrawals, and loan payoffs.
- Provide technical support and troubleshooting for online banking.
- Follow Member Identification Program (MIP) and security procedures.
- Identify and promote sales opportunities for loan programs and services.
- Work toward meeting production and referral goals.
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