Technical Support Representative
N
NextivaCustomer Experience
Ability to work remotely in Ukraine, shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English fluency required (spoken and written)
- Experience
- 2+ years of customer service experience
- Required Skills
- Customer serviceMicrosoft OfficeNetworkingTroubleshootingTechnical support
Requirements
- 2+ years of customer service experience, preferably in technical support or help desk
- Working knowledge of PC and Mac operating systems
- Working knowledge of Microsoft Office applications
- Hardware and/or networking knowledge preferred
- Advanced English fluency (spoken and written)
- Ability to work remotely in Ukraine
- Ability to work shifts aligned with US business hours (12:00pm-4:00am M-F)
- Curiosity for learning new technologies
- Familiarity with AI and automation tools preferred
Responsibilities
- Troubleshoot customer issues across hardware, software, and networking systems
- Communicate professionally to ensure positive customer experiences
- Document customer interactions and resolutions accurately
- Maintain systems to ensure optimal performance
- Manage multiple requests in a high-volume environment
- Meet daily and monthly performance metrics
- Continuously build product and troubleshooting knowledge
- Leverage AI tools for workflow efficiency
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