Nextiva

Nextiva is a leading unified customer experience management company that helps businesses simplify and enhance their customer relationships.

1001-5000 employees

Founded 2008

$200M private equity

Cloud Computing

Private Company

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Cloud Computing SaaS Call Center Enterprise Software Software

Open Positions2

Ukraine, RemoteFull-TimeCustomer ExperiencePosted

Technical Support Specialist (Night Shift)

Troubleshoot customer issues across hardware, software, and networking systems to identify root causes and drive resolution.
Communicate clearly and professionally to ensure positive and productive interactions.
Document customer interactions, issues, and resolutions with accuracy and consistency.
Maintain and update systems to ensure optimal performance while managing multiple requests.
Take ownership of customer issues, following through until resolution while meeting performance metrics.
Leverage AI tools like ChatGPT or Copilot to summarize interactions and identify action items.

Customer serviceMicrosoft OfficeNetworking+2 more

Showing 1 of 2 positions

About Nextiva

Nextiva empowers over a million users and processes billions of interactions annually. This AI-powered platform transforms how businesses engage their customers. You can acquire, retain, and grow your customer base with orchestrated journeys. Their commitment to "Amazing Service®" drives their success. Founded in 2008, Nextiva secured $200M from Goldman Sachs, valuing the company at $2.7B.

How We Work

Nextiva operates as a distributed company with a culture of continuous learning and innovation. They empower you to make an impact while helping businesses deliver amazing experiences. The team collaborates, shares knowledge, and fosters a positive environment. You will find supportive colleagues committed to service and respect. They encourage open conversations and provide resources for wellness.

Engineering at Nextiva

Nextiva reimagines business connections by bringing customer experience and team collaboration onto one conversation-centric platform. This platform is powered by AI and driven by human innovation. Engineers leverage modern tools, including AI, to work smarter and faster. You will explore new ways of working to improve performance. Technologies like DNSSEC, IPv6, and Cloudflare are part of their infrastructure. They are building solutions that handle over a billion interactions every year.

Why Join Us

Impact: Help over a million users enhance customer experiences daily.
Innovation: Build AI-powered solutions that drive efficiency and smarter engagement.
Growth: Thrive in a culture focused on continuous learning and career progression.
Culture: Work with a supportive, high-energy team committed to "Amazing Service®".

Benefits & Perks

Comprehensive medical coverage and dental care.
Life, disability, traumatic injury, and critical disease insurance.
Paid time off for all employees, parental leave, and holidays.
Employee Assistance Program and wellness initiatives.
Access to ongoing learning and development opportunities.

Tech Stack

mobilewidgetsserver

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