Associate Solutions Engineer
New
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TalkdeskSaaS Contact Center
Remote - United StatesFull-TimeEntry
Salary124,000 - 164,000 USD per year OTE
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Job Details
- Required Skills
- Artificial IntelligenceSaaS
Requirements
- Bachelor’s degree in a technical, business, data, communications, or related field.
- Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, or contact center solutions.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain ideas clearly and adapt communication style for different audiences.
- Strong presentation skills or a desire to develop into a confident presenter.
- High level of curiosity, coachability, initiative, and willingness to learn.
- Strong problem-solving skills and ability to connect customer needs to potential solutions.
- Ability to work effectively in a fast-paced, collaborative environment.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Demonstrated professionalism, accountability, and responsiveness.
Responsibilities
- Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
- Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals.
- Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems.
- Support the creation of customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation.
- Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps.
- Develop foundational knowledge of Talkdesk AI Platform, cloud contact center technology, and automation.
- Collaborate with internal teams across Sales, Product, and Engineering to support high-quality customer engagements.
- Participate in customer meetings, discovery sessions, AI workshops, and internal deal reviews.
- Build confidence in explaining technical concepts in a clear, simple, and business-oriented way.
- Develop an understanding of how AI, automation, and enterprise integrations transform customer experiences.
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