Trial Experience Specialist
New
Remote-first work flexibility within the United StatesFull-TimeEntry
Salary44,000 - 58,500 USD per year
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Job Details
- Experience
- 0–2 years
- Required Skills
- CRMCustomer SuccessSaaS
Requirements
- 0–2 years of experience in sales, customer service, SDR, or a related client-facing role (SaaS experience strongly preferred).
- Strong communication and presentation skills, with the ability to simplify technical concepts for non-technical users.
- Familiarity with SaaS tools such as CRM platforms, marketing automation, funnels, and social media tools is a plus.
- Ability to conduct product demos and engage confidently with prospects across multiple channels.
- Strong organizational and time management skills, with the ability to handle multiple prospects simultaneously.
- High learning agility and ability to quickly understand complex software platforms.
- Self-motivated, proactive, and comfortable working in a performance-driven, fast-paced environment.
- Critical thinking and problem-solving skills with a focus on customer outcomes and conversion impact.
- Experience with tools such as Google Suite, Zoom, Slack, and social media platforms is preferred.
Responsibilities
- Identify, engage, and nurture prospective customers throughout their trial journey to drive activation and conversion.
- Conduct consultative sales conversations and product demonstrations via Zoom to showcase platform value and use cases.
- Align product solutions with customer goals, business needs, and desired outcomes to support decision-making.
- Manage inbound and outbound engagement across phone, SMS, email, and live chat to maximize trial participation.
- Educate prospects on platform capabilities, including marketing automation, CRM, funnels, and digital growth tools.
- Provide timely technical and product support during the trial period to reduce friction and improve adoption.
- Collaborate with cross-functional teams to refine engagement strategies and improve customer experience.
- Maintain accurate tracking of prospect interactions and pipeline activity within CRM systems.
- Apply judgment to tailor outreach strategies and improve conversion outcomes through continuous optimization.
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