Client Experience Specialist
New
Based in the United States, Pacific Time (Monday–Friday, 9:00 AM–6:00 PM PT)Full-TimeMiddle
Salary19.25 - 22.5 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceProblem SolvingCRMCustomer supportSaaS
Requirements
- 2+ years of experience in customer support, contact center, or client-facing service roles.
- Experience working with CRM systems; Salesforce experience strongly preferred.
- Familiarity with SaaS environments, preferably within legal or professional services industries.
- Strong communication skills with the ability to remain calm, empathetic, and solution-oriented under pressure.
- Experience using telephonic support tools (DialPad or similar platforms preferred).
- Ability to multitask, prioritize, and adapt in a fast-paced, high-volume support environment.
- Basic understanding of legal or litigation support processes is a plus.
- High school diploma required.
Responsibilities
- Support clients by guiding them through platform features and ensuring successful completion of legal service workflows.
- Manage and maintain accurate client records and interactions within CRM systems.
- Resolve client inquiries through effective communication and problem-solving.
- Advocate for client needs by collecting feedback for product and operations teams.
- Monitor key performance indicators and contribute to service improvement.
- Collaborate with cross-functional teams to meet service goals.
- Assist in onboarding new team members.
- Identify process gaps and improve support strategies.
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