Sr. Specialist, Customer Success
New
USFull-TimeSenior
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 5–7 years
- Required Skills
- Data AnalysisSalesforceMicrosoft OfficeAccount ManagementStakeholder managementCustomer Success
Requirements
- 5–7 years of experience in client success, account management, or strategic client relationship roles.
- Experience managing or supporting complex B2B client portfolios with high-value contracts.
- Background in healthcare, health plans, insurance, benefits administration, or related industries.
- Strong ability to analyze performance data and translate insights into actionable recommendations.
- Excellent communication and stakeholder management skills.
- Experience supporting renewals, client retention, and growth initiatives in a client-facing role.
- Proficiency with CRM systems (e.g., Salesforce) and Microsoft Office tools.
- Strong organizational skills with the ability to manage competing priorities.
- Ability to work independently while coordinating closely with senior leadership and cross-functional teams.
- Strong problem-solving mindset with a focus on client outcomes and operational excellence.
Responsibilities
- Serve as a primary support partner to senior client success leadership for a portfolio of enterprise healthcare clients.
- Manage day-to-day client relationships and ensure consistent communication with key stakeholders.
- Support client onboarding, implementation, and ongoing engagement activities.
- Assist in preparing and delivering business reviews, performance updates, and renewal discussions.
- Monitor program performance metrics such as utilization, ROI, member engagement, and satisfaction.
- Coordinate communication and alignment between clients, health plans, and internal teams.
- Support renewal preparation, contract discussions, and expansion opportunities.
- Prepare reports, presentations, and documentation to communicate program value.
- Assist in managing engagement campaigns and client marketing initiatives.
- Support issue resolution and escalation management.
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