EB Tech Customer Success Specialist
United StatesFull-TimeMiddle
Salary26.44 - 31.25 USD per hour
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Job Details
- Experience
- 2–5 years
- Required Skills
- Microsoft OfficeTechnical support
Requirements
- 2–5 years of experience in benefits technology, HR systems, or software implementation roles.
- Direct experience working with Employee Navigator required.
- Familiarity with benefits enrollment, eligibility management, and platform configuration.
- Strong proficiency with Microsoft Office Suite and web-based, database-driven systems.
- Excellent communication skills with a professional and customer-service-oriented approach.
- Strong attention to detail with the ability to manage strict deadlines and multiple tasks.
- Ability to quickly learn new systems and adapt to evolving processes.
- High level of discretion and ability to handle confidential information.
Responsibilities
- Serve as a subject matter expert for the Employee Navigator platform, supporting client meetings and internal discussions.
- Manage and support moderately complex client implementations, configurations, and ongoing platform maintenance.
- Perform root cause analysis to identify, troubleshoot, and resolve platform, enrollment, and eligibility issues.
- Support open enrollment cycles, including testing, validation, and issue resolution.
- Respond to client inquiries related to benefits administration, system functionality, and enrollment processes.
- Collaborate with internal teams and external stakeholders to ensure platform performance and data integrity.
- Contribute to continuous improvement efforts by recommending enhancements to processes and workflows.
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