Customer Success Support
New
US, MST or PSTPart-Time
Salary20 USD per hour
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Job Details
- Required Skills
- TroubleshootingTechnical supportCustomer supportCustomer Success
Requirements
- Based in MST or PST time zones and available to work 2–6pm PST, Monday through Friday.
- Prior exposure to solar design, installation, roofing, or construction is strongly preferred.
- Experience in customer support, customer success, or a client-facing role in a technical environment.
- Strong written and verbal communication skills with the ability to explain issues clearly and calmly.
- Ability to multitask and manage multiple customer requests in a fast-paced environment.
- Self-starter mindset with resilience, accountability, and a proactive approach to problem-solving.
- Comfortable working in a remote, distributed team environment.
Responsibilities
- Provide day-to-day customer support via chat and email, ensuring timely and professional responses to client inquiries.
- Monitor and review the design queue daily to ensure workflow efficiency and accurate processing.
- Troubleshoot customer issues while coordinating with internal teams to resolve technical or operational challenges.
- Maintain clear and consistent communication with clients throughout issue resolution and support processes.
- Collaborate with colleagues to improve support workflows, documentation, and customer experience.
- Support ongoing Customer Success initiatives to enhance user satisfaction and platform usability.
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