Senior Customer Success Manager
New
London / United KingdomFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- French
- Required Skills
- Account ManagementStakeholder managementCustomer Success
Requirements
- Fluent or business-level French speaking ability.
- Experience managing Enterprise, Strategic, and Regional accounts.
- Expertise in high-touch engagement models.
- Demonstrated ability to drive renewals of six-figure and seven-figure contracts.
- Background in technically focused roles (pre-sales, solutions engineering, or implementations).
- Proficiency in modern office suites (Google Docs, PowerPoint, Excel).
- Experience engaging with stakeholders from mid-management to executive levels.
- Strong ability to map territory and anticipate blockers autonomously.
- Proven track record of defining and delivering quantifiable business value.
Responsibilities
- Own and drive strategic change across a diverse client portfolio in the French and Benelux region.
- Create, maintain, and execute success and account plans that articulate ROI.
- Navigate complex customer organizations to build trust with senior leadership.
- Diagnose customer challenges and develop mitigation plans to prevent churn.
- Drive renewal of six-figure and seven-figure contracts.
- Collaborate cross-functionally to improve customer success processes.
- Demonstrate business value and create joint success plans with clients.
- Build customer advocates and publish success stories.
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