Remote Support Engineer II
New
C
CoretelligentManaged IT Services
Remote (U.S)Full-TimeMiddle
Salary60,000 - 75,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- NetworkingTroubleshootingTechnical support
Requirements
- 3+ years of experience supporting end users, systems, and infrastructure within an IT support, service desk, or MSP environment
- Strong troubleshooting skills across Microsoft technologies, networking, and endpoint support
- Experience supporting Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID
- Familiarity with networking concepts: firewalls, VPNs, DNS, DHCP, wireless networking
- Ability to manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills
- Demonstrated ownership, accountability, and customer advocacy
- Experience documenting troubleshooting steps and creating knowledge articles
- MSP experience strongly preferred
Responsibilities
- Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments
- Respond to client incidents and service requests via phone, ticketing systems, and other support channels
- Troubleshoot and resolve issues related to Microsoft 365, Teams, Exchange Online, Entra ID, networking, and enterprise systems
- Coordinate vendor escalations and third-party support
- Maintain accurate ticket documentation and client communications
- Assist with knowledge base development and operational process enhancements
- Mentor and provide guidance to junior engineers
- Maintain or exceed established service delivery metrics and quality standards
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