HVAC Technical Support Analyst II
New
United StatesFull-TimeMiddle
Salary73,300 - 120,700 USD per year
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Job Details
- Experience
- 5+ Years of commercial HVAC experience
- Required Skills
- Microsoft OfficeTechnical support
Requirements
- Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline
- 5+ Years of commercial HVAC experience
- Knowledge of commercial HVAC and refrigeration systems
- Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
- Outstanding relationship management and interpersonal skills
Responsibilities
- Provide intermediate level HVAC technical support to sales representatives, customers and service groups
- Manages large amounts of incoming calls and emails
- Promptly and accurately enters all incoming requests within Salesforce CRM
- Build sustainable relationships and trust with customer accounts
- Provide authorizations for parts warranty request
- Conducts training sessions on product application, operation and maintenance
- Consults and collaborates with Engineering and Manufacturing on quality and product design improvements
- Write service literature, including flow charts and create micro videos
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