This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.
Open Positions1
Anywhere in the United StatesFull-TimeSoftwarePosted
Set clear expectations and provide timely, meaningful updates on active issues
Demonstrate strong case ownership from intake through resolution
Coordinate phone calls, emails, and meetings to support our customers
Participate in release-verification tasks
Meet contractual Service Level Agreements (SLAs) for first response and ticket resolution
Troubleshoot both web and mobile application issues that may arise
Identify ticket trends, and proactively address potential issues
Act as the voice of the customer by capturing business impact
SQLDocumentationTroubleshooting+1 more
About Unanet
Unanet builds powerful ERP and CRM solutions, purpose-built for project-driven organizations. You help government contractors, architects, engineers, and professional services firms thrive. Over 4,200 organizations trust Unanet to transform their data into actionable insights, driving smarter decisions and accelerating business growth. Unanet helps these businesses navigate complex project management, financial accounting, and client relationship needs. You will contribute to products that simplify operations for entire industries.
How We Work
Unanet is a remote-first company, valuing talent over physical location. Your colleagues are distributed across the U.S., collaborating effectively without mandated meeting days. This is a no-ego, high-output team where execution is paramount. You will work alongside colleagues who cover for each other and take ownership. You will find a culture that moves fast but hires right, prioritizing quality and long-term impact. This team is focused on delivering results and continuously evolving how they work.
Why Join Us
Drive direct business impact by filling roles tied to product roadmap commitments that generate revenue.
Leverage AI in your daily work to enhance speed, decision-making, and hiring outcomes.
Operate with autonomy and visibility, owning full lifecycle recruiting for critical technical roles.
Join a growing, private equity-backed company where your contributions are highly valued and acted upon.
Collaborate with a supportive leadership team, including a hands-on VP of Talent committed to your success.
Benefits & Perks
Competitive salary of $120,000 - $145,000 per year, plus equity and discretionary bonus.
Comprehensive health benefits including medical, dental, vision, life/AD&D, and disability insurance.
401(k) retirement savings plan with a strong employer match.
Six weeks of paid parental leave.
Open PTO policy with a recommended minimum of 10 days taken annually.
Tuition reimbursement up to $5,250 per year and support for approved certifications.
One-time allowance to equip your home office for remote employees.