Technical Support Analyst
New
U
UnanetSoftware
Anywhere in the United States, 9:00am – 6:00pm ETFull-TimeMiddle
Salary70,000 - 80,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- SQLDocumentationTroubleshootingTechnical support
Requirements
- 3+ years of software technical support experience
- Strong verbal, written, and customer-facing communication skills
- Ability to provide both written and verbal technical support to customers
- Strong interpersonal and team skills
- Ability to properly document actions taken to resolve a customer issue
- Ability to use AI-assisted knowledge retrieval
- Experience using AI-assisted support tools
- Prior experience supporting enterprise web or mobile applications
- Prior experience with SQL
Responsibilities
- Evaluate and troubleshoot client issues
- Set clear expectations and provide timely, meaningful updates on active issues
- Demonstrate strong case ownership from intake through resolution
- Coordinate phone calls, emails, and meetings to support our customers
- Participate in release-verification tasks
- Meet contractual Service Level Agreements (SLAs) for first response and ticket resolution
- Troubleshoot both web and mobile application issues that may arise
- Identify ticket trends, and proactively address potential issues
- Act as the voice of the customer by capturing business impact
View Full Description & ApplyYou'll be redirected to the employer's site
