Customer Service Associate (Patient Outreach)
New
R
RightangledHealthcare Pharmacy
London, England, United Kingdom. Lebanon. France. Spain. Netherlands, Monday to Friday, 8:00 AM – 5:00 PMFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum 1 year
- Required Skills
- Customer serviceTime ManagementData entry
Requirements
- Minimum 1 year of customer service experience.
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational abilities.
- Ability to build rapport and communicate confidently over the phone.
- Comfortable working towards targets and performance metrics.
- Strong time management skills and ability to work independently.
- Reliable internet connection and suitable remote working environment.
- Access to a laptop/computer and headset for daily communications.
- Fluent English communication skills.
Responsibilities
- Conduct outbound calls to patients in a professional and empathetic manner.
- Build and maintain positive relationships with patients.
- Support patient retention initiatives through proactive outreach.
- Generate and send follow-up emails and communications.
- Gather patient feedback and accurately record information in company systems.
- Meet individual and team performance targets.
- Resolve basic patient queries and escalate issues where appropriate.
- Maintain accurate records of all interactions and communications.
- Collaborate with internal teams to ensure a positive patient experience.
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