Conduct outbound calls to patients in a professional and empathetic manner.
Build and maintain positive relationships with patients.
Support patient retention initiatives through proactive outreach.
Generate and send follow-up emails and communications.
Gather patient feedback and accurately record information in company systems.
Meet individual and team performance targets.
Resolve basic patient queries and escalate issues where appropriate.
Maintain accurate records of all interactions and communications.
Collaborate with internal teams to ensure a positive patient experience.
Customer serviceTime ManagementData entry
About Rightangled
Rightangled transforms healthcare delivery with an online pharmacy that puts patient care first. You access prescription medications, over-the-counter products, and personalized healthcare services. The company specializes in in-depth testing, including genetics, blood, and infection testing. Medical and fitness professionals review your reports. Rightangled has served over 500,000 users since 2015. You receive fast, discreet delivery options, including same-day courier service in London. The company is regulated by the CQC and GPhC in the UK. This dedication ensures safety and efficiency in every interaction.
How We Work
You will join a team that values smart, ambitious, and hardworking individuals. The company fosters an environment where kindness and collaboration thrive. You can expect opportunities for career advancement and continuous learning. Team members work remotely across various locations, contributing to a flexible and inclusive culture. Decisions often happen in open channels, encouraging transparency and shared understanding. You will collaborate with colleagues who are passionate about advancing personalized medicine.
Engineering at Rightangled
You will work with a modern tech stack focused on reliability and scalability. Rightangled builds its platform using ASP.NET and IIS 10, including ASP.NET Core for robust backend services. Google Cloud Functions power serverless operations, ensuring efficient processing. The platform also leverages Google Analytics Enhanced Ecommerce for deep insights into user behavior. DNSSEC secures your interactions, protecting patient data and maintaining trust. These tools help engineers process complex health data and deliver seamless user experiences. You contribute to a system that processes sensitive information securely and efficiently.
Why Join Us
You contribute to a pioneer in online healthcare and personalized medicine.
You help shape a patient-first approach to pharmacy services, directly impacting lives.
You join a company with a strong growth trajectory and significant funding from four rounds.
You work in a collaborative, remote-friendly environment with clear opportunities for learning.
You gain exposure to a diverse, multilingual team, enhancing your global perspective.
Benefits & Perks
You receive a 10% discount on subscription medications.