Customer Service Representative
New
United KingdomFull-Time
Salary not disclosed
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Job Details
- Languages
- British English
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Must be based in the United Kingdom (preferably Manchester or London)
- Must have a clear British English accent (native or near-native level required)
- Previous experience in customer service or a related role is preferred
- Strong verbal and written communication skills
- Good problem-solving skills and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer skills and familiarity with CRM or ticketing tools
- Willingness to work flexible shifts if required
Responsibilities
- Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner
- Provide accurate information regarding products, services, billing, and account-related concerns
- Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department
- Maintain accurate records of customer interactions in CRM or ticketing systems
- Process customer requests such as orders, refunds, or account updates
- Follow up with customers to ensure complete resolution and satisfaction
- Meet performance targets including response time, resolution time, and customer satisfaction (CSAT)
- Collaborate with internal teams to resolve complex issues
- Maintain a professional, empathetic, and customer-first approach at all times
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