Patient Experience Coordinator
New
F
Fuze HealthDigital Health
Location: Remote, United StatesFull-TimeEntry
Salary19 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year of customer service experience
- Required Skills
- Communication SkillsProblem SolvingCustomer service
Requirements
- High School Diploma or GED equivalent.
- 1+ year of customer service experience.
- Strong phone and messaging etiquette.
- Excellent written and verbal communication skills.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work collaboratively in a team environment.
- Self-driven and comfortable working with complex systems in a remote environment.
- Adaptable to change and capable of managing multiple priorities.
Responsibilities
- Respond to all patient and customer inquiries through phone, messaging, and internal systems.
- Review and resolve escalated problem orders to identify root causes.
- Interact with patients regarding prescription claims, order status, and shipping updates.
- Manage inbound calls from patients, insurance partners, and customers.
- Work closely with internal teams to ensure smooth workflows.
- Perform comprehensive pharmacy billing functions across pharmacy and medical benefits.
- Conduct benefits investigations to verify patient coverage and eligibility.
- Prepare and submit prior authorizations.
- Manage claims adjudication processes.
- Coordinate support for copay assistance programs.
View Full Description & ApplyYou'll be redirected to the employer's site
