Patient Care Coordinator
U
Upstream RehabilitationHealthcare
Must Reside in United StatesFull-TimeEntry
Salary16 - 18 USD per hour
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Job Details
- Experience
- 1+ year of experience in a healthcare front office, patient access, scheduling, call center or insurance verification role
- Required Skills
- Communication Skills
Requirements
- High school diploma or equivalent.
- 1+ year of experience in a healthcare front office, patient access, scheduling, call center or insurance verification role.
- Strong phone-based communication skills with the ability to engage patients professionally and empathetically.
- Proficient in basic computer systems and multitasking across multiple queues and platforms.
- Demonstrated ability to manage time effectively, meet service-level standards, and work independently in a remote environment.
- High attention to detail with a commitment to accurate, timely documentation and data integrity.
- Adaptable problem-solver able to follow defined procedures, interpret basic reports, and adjust to varying clinic workflows and territory needs.
Responsibilities
- Support patients by managing referrals and scheduling evaluations and follow‑up visits accurately and on time.
- Deliver a positive patient experience through outbound calls, appointment reminders, voicemail management, and barrier resolution
- Assist with insurance and authorization workflows, including benefits verification and clear communication of coverage details
- Complete essential administrative tasks in the EMR, ensuring documentation is accurate, timely, and compliant
- Provide reliable remote coverage for clinics during staffing gaps while meeting performance, quality, and service‑level expectations.
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