Trainer / Change Manager
New
United Arab EmiratesContractMiddle
Salary not disclosed
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Job Details
- Languages
- English, French
- Experience
- 3+ years
- Required Skills
- Project ManagementStakeholder managementChange Management
Requirements
- Bachelor's degree in Communications, Human Resources, Organizational Development, Business, or a related field.
- 3+ years of experience in change management, training, or communications within large-scale transformation or technology solution environments.
- Proven ability to plan and execute end-to-end change management and training initiatives.
- Strong written and verbal communication skills in both English and French.
- Experience designing and delivering training across multiple formats (instructor-led, virtual, and self-paced learning).
- Ability to engage with diverse stakeholders and adapt messaging for different audiences.
- Experience working within structured governance or compliance-driven environments.
- Proficiency in standard business tools (e.g., document creation, presentations, collaboration platforms).
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Partner with project teams to plan and execute change management strategies that promote user adoption and minimize disruption.
- Develop and maintain a structured change management framework, including stakeholder analysis, impact assessments, readiness plans, and adoption tracking.
- Design, develop, and deliver training content (presentations, job aids, e-learning modules, and videos) tailored to various user groups.
- Coordinate and schedule training sessions (virtual and/or in-person), ensuring participation across impacted teams and regions.
- Manage communications related to business and system changes, including announcements, updates, and stakeholder briefings.
- Establish and maintain a centralized repository for training materials, job aids, FAQs, and user support documentation.
- Collaborate with business and functional leads to identify training needs for ongoing releases and initiatives.
- Conduct post-training evaluations and gather user feedback to measure effectiveness and continuously improve delivery.
- Act as the primary point of contact for end-user queries related to change initiatives and training support.
- Maintain documentation for change and training activities to support knowledge transfer and ongoing reference.
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