Intake Specialist
New
S
SMDigitalHealthcare
Cebu City, PHFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience in a healthcare, medical, or call center environment
- Required Skills
- Data entryCustomer support
Requirements
- 3+ years of experience in a healthcare, medical, or call center environment
- Knowledgeable in medical terminology, insurance verification, or prior authorization
- Compassionate communication skills
- Detail-oriented with sensitive patient information
- Comfortable navigating multiple systems and managing high call volumes
- HIPAA-aware and committed to confidentiality
- Stable internet connection with at least 100 Mbps
- Laptop/Computer (at least 16GB RAM and Intel i5 core processor or equivalent)
- Noise-Cancelling Headset
- Dual Monitor
- Backup Internet Connection and Power Outage Backup
Responsibilities
- Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
- Gather accurate patient information and verify insurance coverage and eligibility
- Guide patients through the intake process with clarity, empathy, and professionalism
- Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
- Accurately document all interactions and maintain compliance with healthcare standards
- Resolve concerns promptly while maintaining a high standard of patient care
View Full Description & ApplyYou'll be redirected to the employer's site
