Customer Success Manager
New
T
ThinkificSaaS Learning Commerce
Choose to work from home from anywhere in CanadaFull-TimeMiddle
Salary65,300 - 97,900 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3-4+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 3-4+ years of experience in an Account Manager, Customer Success Manager, or other customer-facing and quota-driven role
- Experience in a SaaS environment
- Ability to independently problem solve
- Excellent communication skills and strong storytelling ability
- High levels of empathy and patience
- Keen eye for detail
- Technical background and understanding of the SaaS model
Responsibilities
- Partner with Plus customers to deeply understand their business goals and co-create strategies that drive measurable outcomes
- Collaborate with Launch and Sales teams to ensure seamless customer transitions
- Monitor customer health scores and platform adoption to proactively identify at-risk accounts
- Own an individual expansion quota, forecast accurately, and build action plans to close pipeline gaps
- Accept, interpret, and solve technical questions and escalate bugs as needed
- Maintain excellent Salesforce hygiene
- Collect feedback and act as the voice of customer to support product development
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