French Speaking iRobot Support Specialist
New
Work remotely from BulgariaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- French
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRM
Requirements
- Fluency in French (spoken and written)
- Experience in technical support or customer service
- Strong problem-solving skills
- Customer-oriented approach
- Ability to work independently
- Familiarity with CRM tools and support software
- Excellent communication skills
- Reliable internet connection
Responsibilities
- Respond promptly to customer inquiries in French via phone, email, and chat.
- Provide technical support and troubleshooting assistance for iRobot devices.
- Guide customers through product features, usage, and maintenance advice.
- Document customer interactions and issue resolutions accurately in the database.
- Collaborate with internal teams to escalate complex technical issues.
- Stay updated on product updates, software changes, and company policies.
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