French Speaking iRobot Support Specialist
New
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Mercier Consultancy GroupConsumer Electronics
Bulgaria. Sofia, Sofia City Province, Bulgaria. Plovdiv, Plovdiv Province, Bulgaria. France. Athens, Attica, Greece. BelgiumFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- French
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRM
Requirements
- Fluency in French (spoken and written) is mandatory.
- English proficiency is a plus.
- Experience in technical support or customer service, preferably in electronics or robotics.
- Strong problem-solving skills and a customer-oriented approach.
- Ability to work independently in a remote setting with excellent time management.
- Familiarity with CRM tools and support software.
- Excellent communication skills and attention to detail.
- Reliable internet connection and a suitable home workspace for remote work.
Responsibilities
- Respond promptly to customer inquiries in French via phone, email, and chat.
- Provide technical support and troubleshooting assistance for iRobot devices.
- Guide customers through product features, usage, and maintenance advice.
- Document customer interactions and issue resolutions accurately in the database.
- Collaborate with internal teams to escalate complex technical issues.
- Stay updated on product updates, software changes, and company policies.
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