Technical Support Engineer
New
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 7+ years
- Required Skills
- Cloud ComputingKubernetesRedisNosqlLinuxNetworkingTroubleshootingScripting
Requirements
- 7+ years of experience in enterprise software support, engineering, or similar technical roles.
- Strong proficiency in scripting or programming languages.
- Solid understanding of cloud environments and on-premise infrastructure.
- Expert-level knowledge of Linux/Unix systems and networking fundamentals (TCP/IP).
- Strong analytical, debugging, and problem-solving skills with the ability to manage multiple priorities.
- Excellent communication skills in English, both written and verbal, with experience handling customer-facing interactions.
- High sense of ownership, responsiveness, and commitment to customer success.
- Bachelor’s degree in Computer Science, Information Systems, or related field (Nice to have).
- Experience with NoSQL databases (especially Redis) and container orchestration platforms such as Kubernetes (Nice to have).
Responsibilities
- Troubleshoot and resolve complex technical issues by reproducing customer environments and analyzing system behavior across cloud and on-premise deployments.
- Perform deep-dive root cause analysis and contribute to long-term fixes in collaboration with engineering teams.
- Support performance investigations across networking, system layers, and data pathways in distributed environments.
- Manage critical customer incidents, ensuring clear communication between customers and internal stakeholders such as Engineering, CloudOps, Product, and Sales.
- Provide technical expertise during deployments, upgrades, testing, and production troubleshooting of enterprise software solutions.
- Document technical issues, solutions, and best practices to improve internal knowledge sharing and support efficiency.
- Act as a customer advocate, ensuring timely resolution of issues and maximizing customer value from the platform.
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