Senior Technical Support Engineer
New
IndiaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- AWSDockerPythonGCPKubernetesAzureDevOpsNetworkingTechnical support
Requirements
- 5+ years of experience in Technical Support, SRE, DevOps, or similar production systems roles.
- Strong hands-on experience with cloud platforms (AWS, GCP, or Azure), especially in networking and VPC architecture.
- Deep understanding of Kubernetes and Docker in production environments.
- Proficiency in Python or similar scripting languages for debugging, automation, and API interaction.
- Proven ability to debug complex distributed systems.
- Experience working with APIs, logs, observability tools, and system-level debugging workflows.
- Strong communication skills with the ability to collaborate across engineering and customer-facing teams.
- High ownership mindset.
Responsibilities
- Own and resolve production incidents across customer environments, including APIs, VPC deployments, and large-scale data pipelines.
- Debug distributed systems using logs, metrics, and system-level analysis to identify root causes and ensure permanent fixes.
- Support enterprise customers operating in AWS, GCP, and Azure.
- Troubleshoot Kubernetes, Docker, networking, IAM configurations, and related infrastructure issues.
- Collaborate closely with engineering, solutions, and forward-deployed teams to resolve escalations.
- Act as a technical liaison between customers and internal teams.
- Build and improve troubleshooting documentation, runbooks, and internal tools.
View Full Description & ApplyYou'll be redirected to the employer's site
