Support Engineering Manager
New
S
SupabasePostgres Development Platform
Based in an APAC timezone, APAC timezoneFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SQLPostgresLinuxDevOpsTechnical supportDebugging
Requirements
- Technical background in Postgres/SQL, Linux, sysadmin, backend or platform engineering, DevOps, or database work.
- Ability to read stack traces and query plans.
- Experience reasoning about auth flows, storage, serverless functions, real-time systems, or vector workloads.
- Previous experience leading a technical team (support, SRE, platform, engineering).
- Ability to provide actionable feedback and conduct 1:1 meetings effectively.
- Proficiency in operational metrics like FRT, MTR, and CSAT.
- Excellent written communication skills in English.
- Strong customer instinct and interest in developer-facing products.
Responsibilities
- Represent APAC for the global team.
- Lead as part of the global leadership group with shared standards and playbooks.
- Regularly handle support tickets to stay sharp and maintain visibility.
- Partner with EMEA and AMER peers on coverage, escalations, and handoffs.
- Collaborate directly with Engineering and Product as a peer to turn user feedback into product improvements.
- Raise the technical bar for the team by providing guidance on Postgres, platform debugging, and system analysis.
- Build and maintain playbooks and runbooks for the support team.
- Mentor and support the professional growth of team members.
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