Support Engineer - China (Alibaba Cloud Strategic Accounts)
New
Mainland China (remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Chinese (Mandarin) and English
- Required Skills
- SQLKubernetesClickhouseLinuxDistributed Systems
Requirements
- Proven experience in a technical support, DBA, SRE, or database engineering role.
- Experience serving enterprise customers, ideally in on-call and SLA-driven environments.
- Experience working with Alibaba Cloud.
- Technical depth in ClickHouse, OLAP, Cloud/SaaS platforms, or distributed systems.
- Solid Linux fundamentals and comfort debugging production systems.
- Working knowledge of distributed database internals.
- Ability to write and optimize complex SQL.
- Excellent written and verbal communication in Chinese (Mandarin) and English.
- Teamwork mindset, customer empathy, and sense of urgency.
Responsibilities
- Own the full lifecycle of customer issues for ClickHouse strategic accounts on Alibaba Cloud in the China region.
- Triage, classify, and track incoming cases.
- Identify recurring patterns across customers and feed them back into knowledge base articles and product feedback.
- Diagnose and resolve issues spanning SQL and query performance, schema design, replication, sharding, and cluster operations.
- Advise customers on ClickHouse best practices, capacity planning, and configuration tuning.
- Escalate complex product-level issues to global teams while acting as the single point of contact.
- Partner with China Engineering Manager to define SLAs, on-call rotations, and escalation paths.
- Contribute to internal tooling, documentation, and the broader community.
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