Senior Technical Account Manager

New

SafeBreachCybersecurity

North America (Eastern Time Zone), Eastern Time ZoneFull-TimeSenior

Salary160,000 - 180,000 USD per year

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Job Details

Experience: 5+ years

Requirements

5+ years in customer-facing roles such as TAM, Support Engineer, or Professional Services
Strong experience with MITRE ATT&CK framework and detection engineering
Hands-on expertise with SIEM, EDR, firewalls, threat intelligence, and vulnerability management tools
Infrastructure knowledge across cloud (AWS, Azure, GCP) and on-premises (Windows, macOS, Linux)
Familiarity with BAS, pentesting, threat hunting, red teaming, and CTEM
Proven track record delivering workshops and driving post-sales success
Skilled at cross-functional collaboration and project ownership
Clear communication skills for technical and executive stakeholders
Ability to travel up to 15%

Responsibilities

Lead onboarding and complex implementation projects for enterprise customers
Provide expert technical guidance throughout the customer lifecycle
Manage customer relationships to meet established SLAs
Drive product adoption and expansion using usage data insights
Collaborate with Product, Engineering, Sales, and Support teams
Use tools like Gainsight to track customer engagement and risk
Work independently during APAC business hours while maintaining global alignment

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160,000 - 180,000 USD per year

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