- Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup.
- Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers.
- Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication.
- Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies.
- Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues.
- Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience.
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