- Build and foster relationships with customers while driving engagement, retention and expansions to drive NRR for SafeBreach.
- Act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and grow
- Serve as a customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
- Participate in communications within the team to share best practices and learn about new technologies and complementary security applications.
- Drive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
- Translate customer product usage data into actionable advice for customers
- Establish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives.
- Proactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified. Leverage internal tools like Gainsight to archive customer activity and other key data points centrally.
CybersecurityCommunication SkillsAccount Management+1 more