Manager, Workplace Accommodation
New
United StatesFull-TimeManager
Salary116,272 - 167,336 USD per year
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Job Details
- Experience
- 5+ years of relevant experience, 3+ years of supervisory experience
- Required Skills
- People ManagementProcess improvement
Requirements
- Bachelor’s degree or equivalent combination of education and professional experience in HR, Employee Relations, Accommodations, or Leave of Absence
- 5+ years of relevant experience managing workplace accommodations, employee relations, or leave administration with strong regulatory compliance exposure
- At least 3 years of supervisory or team leadership experience in a people management role
- Strong knowledge of ADA, reasonable accommodation processes, and related federal and state employment regulations
- Experience managing complex employee cases and escalations with discretion, empathy, and sound judgment
- Strong collaboration skills with the ability to work effectively across HR, legal, and operational teams
- Excellent communication, organizational, and problem-solving skills
- Ability to build structure, improve processes, and drive consistency in a high-volume case management environment
Responsibilities
- Lead and manage the workplace accommodations team, ensuring high-quality service delivery and consistent application of policies and procedures
- Oversee end-to-end accommodation case management, including complex and escalated cases, through the interactive process in compliance with applicable laws
- Develop, implement, and improve standardized accommodation policies, processes, and workflows to support organizational effectiveness
- Coordinate closely with HR, legal, leave management, payroll, workers’ compensation, and other stakeholders to resolve accommodation-related issues
- Ensure accurate tracking, documentation, and compliance across all accommodation cases and reporting requirements
- Provide training, guidance, and education to leaders and HR partners on accommodation obligations and best practices
- Contribute to the design and delivery of learning programs that build organizational capability in workplace accommodations
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